Frequently Asked Questions

Do you deliver worldwide?

Yes. We deliver to loved ones around the world. International orders are tracked from dispatch to delivery.

How long does delivery take?

Personalized orders are prepared in 2 to 5 business days. Standard international delivery usually takes 7 to 14 business days. Same-day delivery is available in eligible cities for select items.

Can I customize an item?

Absolutely. Custom frames, shirts, hoodies, membership cards and ATM card designs can be personalized with your photo, name, text and special instructions.

How do I upload my photo or design?

Open the product detail page and use the "Customize Your Order" section to upload your picture or design and add your text before adding to cart.

Can I order without creating an account?

Yes. Guest checkout is always available. You can create an account after your order to track it and save your details.

How do I track my order?

Visit the Track Order page and enter your order number and the email you used at checkout to see live status updates.

What payment methods are available?

We accept secure card and online payments through our trusted payment gateway. You never share sensitive banking details with us.

Can I change my delivery information?

If your order has not yet shipped, contact us on WhatsApp as soon as possible and we will update it where we can.

What happens if the receiver cannot be reached?

We will contact the receiver using the phone number you provided and attempt redelivery. If unsuccessful, we will reach out to you to arrange an alternative.

What happens if there is a delivery issue?

Contact our support team immediately. We will investigate with the courier and keep you informed until your gift is safely delivered.

What is your cancellation and refund policy?

Ready-to-ship items may be reviewed for return eligibility. Personalized and made-to-order items are final sale once production begins, unless faulty.