Customer Care

Delivery Policy

We deliver love beyond borders. Here is how our worldwide and same-day delivery works, and how we support you if an issue arises.

Worldwide Delivery

We ship internationally with tracked couriers. Standard international delivery usually takes 7 to 14 business days after production.

Same-Day Delivery

Select gifts can be delivered the same day in eligible cities when ordered before the daily cut-off time.

Receiver Information

We use the receiver name and phone number you provide to arrange delivery and contact the recipient if there are questions.

If There Is an Issue

If the receiver cannot be reached, we attempt redelivery and contact you. For any delivery problem, our support team investigates with the courier until it is resolved.